For decades, the goal of Incident Response in IT has been increased user productivity. Get them back up and running as fast as possible. But, truthfully, Incident Management is usually more of a band-aid than a cure. We know how to eliminate existing incidents using root cause analysis & Kaizen. We know how to reduce incidents up front by improving the quality of changes. But what IT still struggles with is cyber or security-related incidents. Most service desks function as the frontline reporting structure for ALL types of incidents, but without a specific process for handling security issues.
In this webinar George Spalding, EVP of Pink Elephant, and Vincent Geffray of Everbridge discuss the process that ITIL forgot: security Incident Response.
Webinar with Pink Elephant
The Process that ITIL Forgot: Security Incident Response
Watch the Webinar!
On-Demand Webinar
Originally aired Wednesday, 14 February 2018
Vincent Geffray
Sr. Director, Marketing
IT Alerting, Everbridge
George Spalding
EVP,
Pink Elephant
