Given the complexities of cloud, agile and geographical sprawl, IT organizations are increasingly faced with the need to move from traditional processes to more efficient and automated ways of working. Both user satisfaction and business effectiveness depend on more advanced approaches to incident remediation, where manual, time-worn approaches to diagnostics and communication have clearly shown their limits.

EMA Report – IT Alerting in Context
Transforming Incident Management for a Global Healthcare Services Provider

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In this report, EMA examines how Everbridge IT Alerting, a leading ITRA (IT response automation) solution, is enabling a far more efficient approach to major incident handling at a global healthcare services provider. The interview explores how ITRA can uniquely address complex communication, collaboration and orchestration needs for resolving critical IT events.