Shortening response time to critical IT events ought to be a business imperative. The longer a company takes to address an IT issue, the more severe the impact on the IT staff,end users, and ultimately on the business as a whole. According to the Ponemon Institute, companies across all industries lost an average of $8,900 a minute to downtime in 2016, a staggering price tag that doesn't even include the damage to employee productivity.
In this white paper, IDG explores the findings of a survey of how the IT response process is handled in the industry and what tools are used.
Critical IT Events Demand a Faster Response Than Ever
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