According to recent IDC research, on average, infrastructure failure costs large enterprises $100,000 per hour and critical application failures cost far more, from $500,000 to $1 million per hour.

In order to reduce the time to resolution (MTTR) and minimize the impact of IT incidents and outages, IT organizations must quickly assemble the IT response team and inform stakeholders or any impacted user.

IT Notification and On-Call Management Tools: Build it, or Buy it?

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To avoid wasted time manually assembling and notifying involved parties, IT organizations have begun to automate alerts and use tools to help manage on-call schedules and notifications. But in addition to home grown tools, there are also solutions that already exist in the market. Analyst firm, Gartner, refers to these as IT Service Alerting solutions.

Download this white paper to learn:
  • The pros and cons to buying or building an IT service alerting solution
  • The developmental and cost considerations when building an IT service alerting solution
  • How to decide which option is best for your organization