When a major IT incident occurs, planning and proper role delegation are essential for quick resolution. For every minute of system downtime, there are severe effects on the business: angry end users/customer, a reduction in employee productivity, frustrated executives, and sometimes even impacted revenue - and for hospitals, it can affect patient safety. Not only should IT teams strive to resolve the major issue as quickly as possible, they need to make sure they communicate with key stakeholders to prevent confusion and ease concern.

Streamlining the Major Incident Resolution Process: Define, Plan, Staff and Communicate

Download the White Paper

Download this white paper for simple recommendations and best practices to help streamline the major incident resolution process and limit the negative impacts of major IT incidents on the business.

This white paper covers:
  • The five components of incident management
  • Four recommendations to develop and execute a major incident management plan
  • Examples of major incident management workflows and staff responsibilities