First responders are the first people to assist at the scene of an emergency, an accident, or natural disaster, and being prepared is the core principle of the brave men and women who serve our communities. Decisions they make have life and death consequences and they are expected to be well trained based on robust, pre-defined support models and tools.

Your IT services play a critical role in your business. Are you applying the same level of rigor and structure to managing your IT system outages? What lessons can you apply from first responders?

Join Troy DuMoulin, VP, Research & Development at Pink Elephant, as he explains how IT organizations can leverage and integrate the key principles and practices of first responders to major IT incident management.