IT incident response is inherently people-oriented. The underlying problem may be technical in nature, but resolving it and keeping stakeholders informed involves human beings interacting and communicating with one another. To make this process work as well as possible, a new generation of IT Alerting and Incident Management Solutions have come on the market. 

This white paper discusses the top considerations one should have in mind when selecting such a solution. It is based on reviews from users of Everbridge IT Alerting published on IT Central Station, the leading product reviews site focused on the enterprise technology market.