Learn what IT professionals have to say about the state of incident management, and what challenges they face, especially when it comes to managing and responding to major IT incidents. This original research explores the tools, processes, and costs associated with incidents, as well as the most likely causes for downtime and outages.

Everbridge Original Research
The 2017 State of IT Incident Management

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Key Findings:
  • Companies heavily invested in ITSM systems
  • Majority of companies use MTTR to track incident resolution
  • IT incidents cost organizations an average of $8,662 USD per minute
  • IT incidents impacting employee productivity and IT teams the most
  • Network outages are the most reported cause of IT incidents